Return/Refund Policy

Effective Date: December 14, 2023

Thank you for choosing Grace + Vine Climate-Friendly Wines ™. Please read our refund policy carefully before making a purchase.

1. Satisfaction Guarantee:

if, for any reason, you are not satisfied with your purchase from Grace + Vine Climate-Friendly Wines™, you may request a refund within 30 days of your purchase through customer service at info@graceandvine.com.

2. Exchanges (if applicable):

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged product for the same item, please contact us within 7 of receiving your order. We will provide instructions on how to proceed with the exchange.

Email: customerservice@vinoshipper.com / info@graceandvine.com
Phone: 503-855-0499

3. Defective or Damaged Items:

In the rare event that you receive a defective or damaged item, we will gladly replace it. Please contact our customer support team at info@graceandvine.com or 503-855-0499] within 7 days of receiving the product. To expedite the process, provide clear photos of the defective or damaged item, along with your order number.

4. Cancellations:

Once an order has been placed and payment processed, it cannot be canceled. Please double-check your order before confirming the purchase.

5. Change of Mind:

We do not accept returns or provide refunds for products due to a change of mind. Please make sure to review product details and specifications before completing your purchase.

6. Shipping Charges:

Shipping charges are non-refundable, and customers are responsible for the cost of return shipping for exchanges.

7. Lost or Stolen Packages:

Grace + Vine Climate-Friendly Wines ™ is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

8. Contact Us:

If you have any questions or concerns about our refund policy, defective or damaged items, or exchanges, please contact our customer support team.

Email: customerservice@vinoshipper.com / info@graceandvine.com
Phone: 503-855-0499

Note:

This “No Refund Policy” is subject to change without notice. Please review this policy periodically for any updates.